Terms & Conditions
Last updated: 15.09.2026
Welcome to 925. These Terms and Conditions provide important information about using our online store, placing an order, payment, delivery, returns and your rights as a customer. Please read them carefully before completing your purchase.
01 — GENERAL PROVISIONS
These Terms and Conditions govern the operation of the online store 925srebrnina.com, the rights and obligations of users, and the business relationship between the Seller and the Customer.
The online store is operated by:
Spiritus trgovina in storitve d.o.o.
Polica 67, 1290 Grosuplje, Slovenia
Company registration number: 1233637000
VAT number: SI87496879; the company is registered for VAT
Email: support@925srebrnina.com
Telephone: +386 30 717 558
These Terms and Conditions form an integral part of every sales contract concluded through the online store. Customers should read them carefully before placing an order. By placing an order, the Customer confirms that they have been informed of and agree to these Terms and Conditions.
02 — DEFINITIONS AND SCOPE
For the purposes of these Terms and Conditions:
- The Seller is Spiritus trgovina in storitve d.o.o.
- The Customer is a natural or legal person who places an order in the online store.
- A Consumer is a natural person who acquires or uses goods for purposes outside their trade, business or professional activity.
- A Business Customer is a Customer who acquires goods in the course of their trade, business or profession.
Provisions of these Terms and Conditions relating to consumer rights under the Slovenian Consumer Protection Act (ZVPot-1) apply only to Customers who qualify as Consumers. General rules of the law of obligations and agreements between the parties apply to Business Customers.
03 — PRODUCT INFORMATION
The Seller endeavours to provide clear and up-to-date information about products, their essential characteristics, materials, dimensions, availability and prices. Product images are intended to represent the products as accurately as possible. Minor differences in colour or appearance may occur due to screen settings, lighting and the characteristics of individual products.
For jewellery, information about material, plating, stones, dimensions and care forms part of the individual product description. Before purchasing, the Customer should check the selected variant, size, material and quantity.
If there is an obvious error in product information or price, the Seller will notify the Customer without undue delay and allow the Customer to confirm the order with the correct information or cancel it without charge.
04 — PRICES
All prices are stated in euros (EUR) and include VAT unless expressly stated otherwise. The price applicable when the order is placed is shown in the order summary before final confirmation.
Delivery charges and any other applicable costs are not included in the product price unless stated otherwise. Their amount is shown to the Customer before the order is placed.
The Seller may change prices without prior notice. A price change does not affect orders that have already been properly placed and confirmed.
05 — ORDERING PROCESS AND CONCLUSION OF THE CONTRACT
The Customer selects a product and variant, adds them to the Bag, reviews the contents, enters the required information, selects delivery and a payment method, and checks the final amount before placing the order. The Customer may correct the information and order contents before confirmation.
An order is placed when the Customer clicks the button that clearly indicates an obligation to pay, such as “PLACE ORDER” or the corresponding wording in the Slovenian version. After the order is placed, the Customer receives an electronic acknowledgement of receipt.
The sales contract is concluded when the Seller confirms the order or begins fulfilment, unless the relevant message clearly states that it is only an automatic acknowledgement of receipt. Before confirmation, the Seller may reject an order for justified reasons, including unavailability, an obvious error, suspected misuse or another legitimate reason.
The sales contract may be concluded in English or Slovenian, depending on the language version of the online store used by the Customer. The Seller retains electronic order documentation in accordance with applicable rules.
06 — PAYMENT METHODS
The Customer may select from the payment methods displayed at checkout:
- credit or debit card through Stripe;
- Apple Pay;
- Google Pay;
- direct bank transfer;
- cash on delivery (COD).
Card and wallet payments are processed by an external payment service provider. The Seller does not store complete payment card details in the online store. For direct bank transfer, payment is made to:
- Spiritus trgovina in storitve d.o.o.,
- Polica 67, 1290 Grosuplje;
- IBAN: SI56 0430 2000 2640 906;
- bank: OTP banka d.d.; BIC/SWIFT: KBMASI2X; reference/purpose: order number.
- Payment must be received within 3 business days.
If payment is not received within that period, the Seller may cancel the order. No additional surcharge is charged for cash on delivery.
07 — DELIVERY
Delivery is available to the countries and territories that can be selected at checkout when the order is placed. Depending on the destination, orders are delivered by GLS, DHL Express or their local delivery partners. The Seller reserves the right to expand or restrict the available delivery destinations according to actual logistical capabilities.
The estimated preparation and delivery time depends on the destination, selected delivery service and product availability. Any delivery timeframe provided by the Seller or carrier is indicative unless expressly agreed otherwise. Delays caused by customs procedures, local authorities, the carrier or other circumstances outside the Seller’s reasonable control may affect the actual delivery time.
Delivery charges depend on the destination and the applicable delivery service. Where free delivery is available, the applicable threshold may vary by destination. The final delivery charge, including any applicable free-delivery option, is shown to the Customer in the bag or at checkout before the order is placed.
For deliveries outside the European Union, the order may be subject to import duties, taxes, customs charges or other charges imposed by the destination country. Unless expressly stated otherwise, these charges are not included in the product price or delivery charge paid to the Seller and are the responsibility of the recipient. The amount and application of such charges are determined by the competent authorities of the destination country and are outside the Seller’s control.
The Customer is responsible for providing complete and accurate delivery information and, where required for international delivery or customs clearance, any additional information reasonably requested by the Seller, carrier or competent authorities.
Collection in person is not available.
The Customer should inspect the outer packaging upon receipt. If visible damage is found, the Customer should photograph it, record it with the carrier where possible, and notify the Seller as soon as possible. This recommendation does not limit the Consumer’s statutory rights concerning a lack of conformity of the goods.
If delivery is delayed or a product cannot be supplied, the Seller will inform the Customer and act in accordance with applicable regulations. The risk of accidental destruction of or damage to the goods passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, physically receives the goods.
08 — CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT
A Consumer may withdraw from a distance sales contract within 14 days without giving any reason. For a sales contract, the withdrawal period generally begins when the Consumer or a third party designated by the Consumer, other than the carrier, acquires physical possession of the goods, subject to the rules applicable to multiple goods or deliveries under ZVPot-1.
To exercise the right of withdrawal in time, it is sufficient for the Consumer to send an unequivocal statement before the withdrawal period expires to:
support@925srebrnina.com or to Spiritus trgovina in storitve d.o.o., Polica 67, 1290 Grosuplje, Slovenia. The model withdrawal form in Appendix A may be used but is not mandatory.
The Consumer must return the goods no later than 14 days after notifying the Seller of withdrawal. The Consumer bears the direct cost of returning the goods in the case of an ordinary withdrawal and must package them appropriately for transport.
The Seller refunds all payments received, including the cost of the least expensive standard delivery offered, without undue delay and no later than 14 days after being informed of the withdrawal. The Seller may withhold the refund until the returned goods are received or until the Consumer provides evidence that the goods have been sent back, whichever occurs first.
The refund is made using the same payment method used by the Consumer unless the parties expressly agree otherwise and the Consumer does not incur any fees as a result.
The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Jewellery may therefore be inspected and tried on with appropriate care, but should not be worn in normal use, damaged, contaminated or altered.
09 — EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The store currently does not offer engraving, made-to-order products or other personalisation. If such products are introduced later, any statutory exception to the right of withdrawal for goods made to the Consumer’s specifications or clearly personalised will be stated before purchase.
Choosing an ordinary standard variant, such as a standard size, material or colour, does not by itself make a product personalised.
10 — LACK OF CONFORMITY OF GOODS
The Seller is responsible for a lack of conformity that exists at the time of delivery and becomes apparent within the period prescribed by ZVPot-1. The Consumer should notify the Seller of the lack of conformity within the applicable statutory period and allow the Seller to inspect the goods where reasonably required.
Notice may be sent to support@925srebrnina.com. To help process the claim, the Consumer should provide the order number, a description of the issue and, where useful, photographs or other evidence.
A Consumer who has notified the Seller of a lack of conformity is entitled to the statutory remedies in the order and under the conditions prescribed by applicable law, generally first repair or replacement and, where the statutory conditions are met, an appropriate price reduction or termination of the sales contract.
The Seller will restore conformity free of charge, without significant inconvenience to the Consumer and within the statutory period. Necessary costs, including transport or postage where applicable, are borne by the Seller.
The Consumer may not terminate the sales contract where the lack of conformity is only minor, unless applicable law provides otherwise. The Seller bears the burden of proving that the lack of conformity is minor where required by law.
Rights arising from lack of conformity are without prejudice to any rights under a voluntary commercial guarantee. Where a product is supplied with such a guarantee, its conditions are provided separately
11 — COMPLAINTS PROCEDURE AND COMMUNICATION
For questions, withdrawal, lack of conformity, shipment damage or another complaint, the Customer should contact the Seller at:
The message should include:
- the Customer’s full name or company name;
- the order number;
- a description of the claim or issue;
- the preferred remedy, where relevant;
- photographs or other evidence where they may assist in handling the matter.
The Seller will acknowledge the request, provide instructions for the next steps where needed, and handle it without undue delay and within applicable statutory periods.
12 — RETURNING PRODUCTS
The return address is:
Spiritus trgovina in storitve d.o.o.
Polica 67
1290 Grosuplje
Slovenia
Before sending a product back, the Customer should notify the Seller so that appropriate return instructions can be provided. Cash-on-delivery return parcels need not be accepted unless this has been agreed in advance.
For an ordinary 14-day withdrawal, the Consumer bears the direct return cost. For a justified lack-of-conformity claim, necessary return costs are borne by the Seller.
13 — AVAILABILITY AND LIMITED STOCK
Stock information is updated regularly, but simultaneous orders may result in a difference between displayed and actual availability. Adding a product to the Bag does not reserve it.
If an ordered product cannot be supplied, the Seller will inform the Customer as soon as possible. The Customer may choose an available alternative, wait where appropriate, or cancel the affected item or order. Any payment already received for goods that cannot be supplied will be refunded promptly.
14 — USER ACCOUNT AND ACCURACY OF INFORMATION
Purchases can be made with or without a user account. The Customer is responsible for providing accurate and complete information and for keeping account login credentials secure.
The Seller may restrict or close an account where there is a justified suspicion of misuse, a security breach or a violation of these Terms and Conditions, without affecting existing contractual obligations or mandatory Customer rights.
15 — COUPONS, PROMOTIONS AND GIFT BENEFITS
From time to time, the Seller may offer promotional codes, discounts or other promotional benefits. Specific conditions, including the validity period, eligibility, usage limits, excluded products and any other restrictions, may be specified as part of the individual promotion.
Unless otherwise stated, promotional codes cannot be combined with other promotional codes, have no cash value and cannot be exchanged for cash. A promotional code must be entered and successfully applied before the order is placed.
Any applicable discount and its effect on the order total, including any applicable free-shipping threshold, will be displayed in the Bag or at checkout before the order is placed.
The Seller reserves the right to refuse or cancel the use of a promotional code in cases of misuse, fraud, technical error or use contrary to the published conditions of the promotion, without affecting the Customer’s mandatory statutory rights.
16 — LIMITATION OF LIABILITY
The Seller is not liable for disruptions arising from circumstances outside its reasonable control, but will endeavour to ensure the reliable operation of the online store and fulfilment of orders.
Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, or any mandatory consumer rights.
17 — PERSONAL DATA PROTECTION AND COOKIES
The Seller processes personal data in accordance with its Privacy Policy. The use of cookies and similar technologies is described in the Cookie Policy.
Both documents are available on the Website.
18 — COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION
The Seller endeavours to resolve disputes amicably.
A Consumer may submit a complaint to:
The Seller will handle complaints in accordance with applicable law.
Spiritus trgovina in storitve d.o.o. does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a Consumer may initiate under the Slovenian Out-of-Court Resolution of Consumer Disputes Act (ZIsRPS).
19 — GOVERNING LAW AND JURISDICTION
These Terms and Conditions and sales contracts concluded through the online store are governed by the law of the Republic of Slovenia, without depriving a Consumer of the protection afforded by mandatory provisions of the law of the country in which the Consumer has their habitual residence where such protection applies.
Disputes are subject to the competent court determined under applicable law. This provision does not restrict any mandatory rights of Consumers regarding jurisdiction.
20 — AMENDMENTS TO THE TERMS AND CONDITIONS
The Seller may amend these Terms and Conditions to reflect changes in its business, services or applicable law. The version in force at the time an order is placed applies to that order.
The current version is published on the Website together with the date of the latest update.
Last updated: 15 September 2026.
NEED HELP?
If you have any questions about these Terms and Conditions or need assistance with your order, please contact us at support@925srebrnina.com. We’ll be happy to help.
Appendix A – Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the sales contract. Use of this form is optional; any other unequivocal statement of withdrawal is sufficient.
To: Spiritus trgovina in storitve d.o.o., Polica 67, 1290 Grosuplje, Slovenia; support@925srebrnina.com
Consumer: ____________________________________________________________
Consumer address: ____________________________________________________________
Email / telephone: ____________________________________________________________
Order number: ____________________________________________________________
Ordered on: ________________________
Received on: ________________________
Goods: ____________________________________________________________
Statement: I hereby give notice that I withdraw from my sales contract for the goods listed above.
Refund information, if required due to the payment method: ______________________________________________
Date: ____________________
Consumer signature (only if this form is submitted on paper): ______________________________
