From our hands to yours
Every piece is carefully prepared for its journey to you. Here you can find clear information about delivery, tracking and the free shipping threshold for your destination.
Carefully prepared
Each order is checked and securely packed before dispatch.
Tracked delivery
We will send you tracking details as soon as your order is on its way.
Free shipping available
Enjoy complimentary delivery when your order reaches the threshold for your destination.
Free shipping by destination
Free shipping thresholds vary by delivery zone. Your destination and the available delivery rate are confirmed at checkout.
Slovenia
Free shipping
on orders over €99
Croatia
Free shipping
on orders over €149
EU Standard
Free shipping
on orders over €149
EU Extended
Free shipping
on orders over €199
EU Remote
Free shipping
on orders over €199
For orders below the applicable threshold, the delivery cost is calculated for your destination and shown before payment. For delivery purposes, orders are assigned to a zone according to the country selected at checkout.
What happens after you order
We prepare your order
Your jewellery is checked, carefully packed and prepared for dispatch.
GLS takes it from here
Once your parcel has been handed to GLS, you will receive a shipping confirmation with tracking details.
Follow it to your door
Use the tracking link to follow the parcel’s progress. Delivery times depend on the destination and local carrier conditions.
Good to know
Delivery times
Delivery times vary by country and destination. Public holidays, peak periods and circumstances outside our control may occasionally extend the journey.
Delivery address
Please check that your delivery address and contact details are complete and correct before placing your order. If you notice an error, contact us as soon as possible. Once a parcel has been dispatched, changes may no longer be possible.
Tracking
Tracking becomes available after your parcel has been collected and processed by the carrier. It may take a little time for the first tracking update to appear.
Available destinations
The delivery options currently available for your address are shown at checkout. If no delivery method appears after you enter your address, please contact us before placing your order.
Still have a question?
If you need help with delivery or an order already on its way, write to us and include your order number whenever possible.
